We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, contact the VCycene team at support@virgohome.io to clarify the reason for returning.

To start a return, you can contact us at support@virgohome.io. Please note that returns will need to be sent to the following address: 3600 Steeles Ave E, Markham, ON L3R 9Z7.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@virgohome.io.

Customs duties are non-refundable under all circumstances.

At this time, we cover the cost of return shipping for outright purchases. For orders placed through a financing, leasing, buy-now-pay-later (BNPL), or subscription payment plan, the customer is responsible for all return shipping costs. VCycene Inc. will not provide prepaid return labels for these orders. The item must be shipped back to our facility at the customer’s expense in accordance with the return instructions provided by our support team.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within ten business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@virgohome.io.