STORE PICKUP & RETURNS - 3600 Steeles Ave E, Markham, ON L3R 9Z7
Orders can be picked up Monday - Friday, 10 AM EST - 5 PM EST. An email will be sent when your order is ready for pickup.

SHIPPING

By placing your order, you acknowledge that this is a pre-order item with an estimated August 2026 shipping date and that a signature may be required upon delivery.

Shipping rates are calculated and applied at checkout after you enter your shipping address. Rates are based on your location.

Once your order has shipped (as outlined in the timeline on the product page), you will receive a confirmation email with your shipping details and tracking number, so you can monitor your delivery and know exactly when it will arrive.

Orders are typically shipped Monday – Friday or delivered directly by VCycene team members if the destination is within the Greater Toronto Area (GTA).

We currently ship within Canada and the United States only.

US Customs & Import Duties

New purchases (DDU — Delivered Duty Unpaid): Orders shipped to the United States are shipped DDU. Import duties and taxes, if applicable, are the responsibility of the recipient and are collected at the time of delivery by the carrier. These charges are separate from your purchase price and are not included in our product price or shipping cost. LILA has no control over these charges.

Warranty replacements & replacement parts (DDP — Delivered Duty Paid): We cover all duties and taxes on replacement units and replacement parts shipped to US customers. You will not be charged additional fees for warranty or support replacements.

Questions about customs charges? Contact us at support@lilacomposter.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, contact the VCycene team at support@virgohome.io to clarify the reason for the return.

To start a return, you can contact us at support@virgohome.io. Please note that returns will need to be sent to the following address: 3600 Steeles Ave E, Markham, ON L3R 9Z7.

When your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@virgohome.io.

Customs duties are non-refundable under all circumstances.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and will let you know if the refund has been approved. You’ll be automatically refunded to your original payment method within ten business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we approved your return, please contact us at support@virgohome.io.

Warranty

3 Years.

Return Shipping & Restocking Fee

A $50 CAD restocking fee will be deducted from the refund for all approved returns. Customers are responsible for all return shipping costs, including orders placed through financing, leasing, buy-now-pay-later (BNPL), or subscription payment plans. VCycene Inc. does not provide prepaid return shipping labels, and all approved returns must be shipped to our facility at the customer's expense in accordance with the return instructions provided by our support team. If the return is due to a verified product defect, warranty issue, shipping damage, or another issue approved by VCycene Inc. at its sole discretion, the restocking fee and/or return shipping costs may be waived or covered by VCycene Inc.